Strategies for Managing Physician Health and Disruptive Conduct


Strategies for Managing Physician Health and Disruptive Conduct provides an engaging opportunity for hospital and medical staff leaders to cultivate a sophisticated understanding of the legal and practical complexities that come into play when the most difficult credentialing and peer review issues arise — specifically, those involving practitioner health, disruptive conduct, and conflicts of interest. By working through case studies and complex scenarios, this course will help participants navigate the landmines that can arise when health, conduct, and conflicts are at issue. Experienced faculty will guide participants to develop problem-management strategies that reduce legal risk, help colleagues, and, most importantly, protect patients.

The course is divided into three distinct topics that will be dissected at length, using case studies and real-life examples as the inspiration for discussion:

  • Professional Conduct
  • Physician Health
  • Difficult Leadership Conflicts of Interest

Dates and Locations

November 15 - 17, 2018
The Westin St. Francis
San Francisco, CA

Timeless yet modern, The Westin St. Francis Union Square has a vibrant, iconic destination in San Francisco. It is the only San Francisco hotel directly located on Union Square, with cable cars stopping just outside the hotel doors.

All of the city’s best shopping, theatre, nightlife and dining options are just steps away, and the hotel is only a short walk from the Financial District, Chinatown and Moscone Convention Center.

January 24 - 26, 2019
The Ritz-Carlton, Naples
Naples, Florida

Enjoy the beautiful Ritz-Carlton Naples, located on the Platinum Coast along the Gulf of Mexico. Stroll along the miles of white sandy beach, relax in the hotel’s beautiful new spa, play tennis, or enjoy a round of golf at Tiburon, the Ritz-Carlton’s Greg Norman-designed 18-hole course.

March 7 - 9, 2019
Disney's Yacht Club Resort
Orlando, FL

Delight in the formal grace of a grand New England-style yacht club at this lakeside hotel. Relax in the inviting elegance of a plush lobby replete with nautical touches, explore the whimsical Stormalong Bay and rent a variety of watercraft from Bayside Marina. Sharing many amenities with its pastel-toned sister, Disney’s Beach Club Resort, Disney’s Yacht Club Resort is walking distance to Epcot and a convenient boat ride to Disney’s Hollywood Studios.


The course is divided into three distinct topics that will be dissected at length, using case studies and real-life examples as the inspiration for discussion:

Professional Conduct

  • Characteristics of the Disruptive Doctor
  • Strategies for Dealing with Persistent Conduct Issues
  • Sexual Harassment and Assault

Physician Health

  • Credentialing Physicians with Health Issues
  • Managing Physician Health and Aging Issues
  • Keeping and Disclosing Health Information About Physicians

Difficult Leadership & Medical Staff Culture Dilemmas

  • Identifying and Managing Conflicts of Interest
  • Misuse of Leadership Positions — and What to Do About It
  • Giving References When You Don’t Have Anything Nice to Say

Please download the Brochure for a full listing of topics to be discussed at the seminar.

Who Should Attend

  • Board Members (Particularly those serving on a quality or credentialing subcommittee)
  • Hospital CEOs
  • Directors & Medical Directors of Hospital-Affiliated Physician Groups
  • CMOs
  • Chiefs of Staff
  • Department Chiefs
  • Committee Chairs (e.g. MEC, Credentials Committee, Peer Review Committee)
  • Medical Staff Services Professionals
  • Quality Professionals
  • Risk Management Professionals
  • In House Counsel

Strategies for Managing Physician Health and Disruptive Conduct builds upon concepts taught in Horty Springer’s other medical staff leadership courses by presenting complex leadership dilemmas and then asking registrants to work with the faculty to develop solutions.

Ideally, registrants of Strategies for Managing Physician Health and Disruptive Conduct will have already attended the Complete Course, Credentialing Clinic, and/or Peer Review Clinic, though completion of those courses is not a prerequisite to registration.

To get the most benefit from the course, we recommend that registrants have at least a year of experience in a leadership position (for example, serving on the board, as a committee member, as a department chair, or as a medical staff officer) and be ready to advance to the next level of leader training:  complex problem solving (mimicking what leaders are asked to do on a day-to-day basis).

Participation by all individuals is encouraged. Please notify us at least two weeks in advance of the program as advance notification of any special needs will help us provide better service.


Educational Intent

This program is designed for hospital and medical staff leaders whose responsibilities include (1) identifying and managing issues of physician conduct, health, and aging and (2) resolving other dilemmas of medical staff leadership.

Upon completion of this program, participants should be able to:

  • implement best practices for identifying, confronting, and managing disruptive conduct;
  • develop practical, lawful, non-discriminatory processes for recruiting, hiring, credentialing, peer reviewing, and collegially assisting physicians with health issues; and
  • identify and resolve conflicts and disputes that compromise the smooth operation of the hospital and medical staff – including conflicts of interest, leaders who exceed the scope of their duties, and naysayers who undermine the leadership’s good work.

Continuing Education Credit

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the University of Pittsburgh School of Medicine and HortySpringer Seminars. The University of Pittsburgh School of Medicine is accredited by the ACCME to provide continuing medical education for physicians.

Category 1 CME Credit

The University of Pittsburgh School of Medicine designates this live activity for a maximum of 11.25 AMA PRA Category 1 CreditsTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

CEU Credit

Other healthcare professionals are awarded 1.125 continuing education units (CEU’s) which are equal to 11.25 contact hours.

NAMSS Accreditation

This course has been approved for National Association of Medical Staff Services (NAMSS) for up to 11 hours of continuing education credit(s). Accreditation of this educational content in no way implies endorsement or sponsorship by NAMSS.

Presenter Disclosure Statement

In accordance with the Accreditation Council for Continuing Medical Education requirements on disclosure, information about relationships of presenters with commercial interests (if any) will be included in materials distributed at the time of the conference.



Registration fee:

$1,595 Individual


$4,950 for a team of four
$   950 for each additional registrant (after a team of four registration)

We design our programs with a team fee because we found that it usually requires at least three or four Board members or physician leaders to implement changes or to move forward on any particular matter.

You can send a team of four to one seminar in one location, or you can register at multiple locations and for multiple programs.