Strategies for Managing Physician Health and Disruptive Conduct

Strategies for Managing Physician Health and Disruptive Conduct provides an engaging opportunity for hospital and medical staff leaders to cultivate a sophisticated understanding of the legal and practical complexities that come into play when the most difficult credentialing and peer review issues arise — specifically, those involving practitioner health, disruptive conduct, and conflicts of interest.

By working through case studies and complex scenarios, this course will help participants navigate the land mines that can arise when health, conduct, and conflicts are at issue. Experienced faculty will guide participants to develop problem management strategies that reduce legal risk, help colleagues, and, most importantly, protect patients.


The course is divided into three distinct topics that will be dissected at length, using case studies and real-life examples as the inspiration for discussion:

Professional Conduct

  • Characteristics of the Disruptive Doctor
  • Strategies for Dealing with Persistent Conduct Issues
  • Sexual Harassment and Assault

Physician Health

  • Credentialing Physicians with Health Issues
  • Managing Physician Health Issues
  • Keeping and Disclosing Health Information About Physicians

Difficult Leadership & Medical Staff Culture Dilemmas

  • Identifying and Managing Conflicts of Interest
  • Misuse of Leadership Positions — and What to Do About It
  • Giving References When You Don’t Have Anything Nice to Say

Please download the Brochure for a full listing of topics to be discussed at the seminar.

Who Should Attend

  • Board Members (Particularly those serving on a quality or credentialing subcommittee)
  • Hospital CEOs
  • Directors & Medical Directors of Hospital-Affiliated Physician Groups
  • CMOs
  • Chiefs of Staff
  • Department Chiefs
  • Committee Chairs (e.g. MEC, Credentials Committee, Peer Review Committee)
  • Medical Staff Services Professionals
  • Quality Professionals
  • Risk Management Professionals
  • In House Counsel

Strategies for Managing Physician Health and Disruptive Conduct builds upon concepts taught in Horty Springer’s other medical staff leadership courses by presenting complex leadership dilemmas and then asking registrants to work with the faculty to develop solutions.

Ideally, registrants of Strategies for Managing Physician Health and Disruptive Conduct will have already attended the Complete Course, Credentialing Clinic, and/or Peer Review Clinic, though completion of those courses is not a prerequisite to registration.

To get the most benefit from the course, we recommend that registrants have at least a year of experience in a leadership position (for example, serving on the board, as a committee member, as a department chair, or as a medical staff officer) and be ready to advance to the next level of leader training:  complex problem solving (mimicking what leaders are asked to do on a day-to-day basis).

Participation by all individuals is encouraged. Please notify us at least two weeks in advance of the program as advance notification of any special needs will help us provide better service.


Educational Intent

This program is designed for hospital and medical staff leaders whose responsibilities include (1) identifying and managing issues of physician conduct, health, and aging and (2) resolving other dilemmas of medical staff leadership.

Upon completion of this program, participants should be able to:

  • implement best practices for identifying, confronting, and managing disruptive conduct;
  • develop practical, lawful, non-discriminatory processes for recruiting, hiring, credentialing, peer reviewing, and collegially assisting physicians with health issues; and
  • identify and resolve conflicts and disputes that compromise the smooth operation of the hospital and medical staff – including conflicts of interest, leaders who exceed the scope of their duties, and naysayers who undermine the leadership’s good work.

Continuing Education Credit

In support of improving patient care, this activity has been planned and implemented by the University of Pittsburgh and HortySpringer Seminars. The University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Category 1 CME Credit

This activity is approved for the following credit: AMA PRA Category 1 Credit™. Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.

The University of Pittsburgh School of Medicine designates this live activity for a maximum of 11.25 AMA PRA Category 1 CreditsTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

CEU Credit

Other healthcare professionals are awarded 1.125 continuing education units (CEU’s) which are equal to 11.25 contact hours.

NAMSS Accreditation

This course has been approved for National Association of Medical Staff Services (NAMSS) for up to 11 hours of continuing education credit(s). Accreditation of this educational content in no way implies endorsement or sponsorship by NAMSS.

Presenter Disclosure Statement

In accordance with the Accreditation Council for Continuing Medical Education requirements on disclosure, information about relationships of presenters with commercial interests (if any) will be included in materials distributed at the time of the conference.

Seminar Disclaimer

HortySpringer Seminar Disclaimer Statement:

The information presented at these seminars and the supplementary materials provided to registrants are intended for educational and informational purposes only. Nothing contained therein is to be considered as the rendering of legal advice for specific cases or circumstances. No one should act or refrain from acting on the basis of any information presented at these seminars without seeking the appropriate legal or other professional advice on the particular facts and circumstances at issue from a lawyer practicing as permitted by applicable laws, regulations or rules of professional conduct. No attorney-client relationship is formed by registration for any seminar or the use of the seminar materials.


Registration fee:

$1,595 Individual


$4,950 for a team of four
(Your team must attend the same seminar location to receive the team rate. Split locations cannot receive this rate.)

$1,195 for each additional registrant (after a team of four registration)

We offer our programs with a team fee because we find that it usually requires at least three or four Board members or physician leaders to implement changes or to move forward on any particular matter.

Hotel Reservations

All registrants are responsible for making their own hotel reservations. Special group room rates have been established for Horty Springer registrants. The block of rooms being held for registrants will be released 30 days prior to the seminar. Within 30 days of the program, you may not be able to get rooms or receive the special rate.

Refund Policy

If registration is canceled (and notice of the cancellation is received at least 30 days before the seminar), the registration fee will be refunded, minus a $100 processing fee.

If cancellation is received less than 30 days before the seminar, the registration fee is nonrefundable, but can be applied to another seminar and location within one year.

With notice, you may substitute registrants at any time.

There will be no credit granted for no-shows at the time of the seminar.