QUESTION:
Our MEC is considering action against a physician based on his longstanding and persistent pattern of low-level concerns including untimely H&Ps and op notes, meaningless progress notes, slow responses to calls/texts from staff, and minor professionalism issues. We know that none of these concerns, standing alone, justify formal action. But we want to know whether we can rely on these concerns, in the aggregate, to start an investigation, take disciplinary action, or even impose a summary suspension.
ANSWER FROM HORTYSPRINGER ATTORNEY SUSAN LAPENTA:
This is a great question, and it reflects a pretty common scenario. As a word of caution, it is important not to react to the proverbial “straw that broke the camel’s back.” Taking action because Medical Staff Leaders are frustrated is understandable, but this can have long-term consequences for everyone, especially if that action is a summary or precautionary suspension. As one court said in refusing to grant immunity to Medical Staff Leaders: “Once the damage is done, it is hard to undo.”
As a first step, you should chronicle all the concerns that have been raised about the physician going back at least three or four years. This will help you identify patterns or trends in the kinds of concerns at issue.
As part of this chronology, you also want to include the interventions and actions that have been taken by your Medical Staff Leaders to address the concerns. Oftentimes, when we dig into the details, we learn that while there has been a steady stream of safety reports or incident reports, there has been little or no follow-up with the physician. Or perhaps Medical Staff Leaders met with the physician but there is no documentation of those meetings. Or maybe there were follow-up letters to the physician, but the letters were light and casual and didn’t send a clear message about expectations and consequences if those expectations were not met.
Once you have prepared your chronology, you will have a better idea of the kind and frequency of the concerns that have been raised and the interventions that have been taken. You will then be in a better position to decide what kind of remediation is needed.
We recommend that before you start an investigation or consider adverse action, including a precautionary suspension, consider the adoption of a performance improvement plan (PIP) (aka focused professional practice evaluation plan or voluntary enhancement plan). It is important that the PIP be thorough, rigorous, and detailed. For each concern you want to address, the PIP should identify a proposed condition as a form of remediation.
For instance, if there are concerns about the timeliness of the physician’s documentation, the PIP can incorporate language from your rules and regulations with the required time frames spelled out. If the concern is about the substance of the physician’s documentation, the PIP might require the physician to complete approved CME on medical record documentation. If the concerns are about professionalism, the PIP might require the physician to attend a specific course that focuses on the importance of effective communication in a health care setting.
The key to drafting an effective PIP is to be as specific as possible. It is also important for the physician to understand that their compliance with the elements of the PIP will be monitored on an ongoing basis. The results of the monitoring should be shared with the physician on a somewhat regular basis. When the physician knows that they are being monitored, their performance is more likely to improve.
Another important component of the PIP is that it is voluntary. The physician is given the chance to agree to abide by the PIP. The PIP should clearly notify the physician that if they refuse to sign the PIP, the matter will be escalated, typically to the MEC, according to the Bylaws documents.
With few exceptions, when presented with the option of a PIP or escalation to the MEC, most physicians agree to the PIP. And, importantly, we have found that, more often than not, physicians demonstrate substantial compliance with the PIP and improve enough to stay off the radar screen of Medical Staff Leaders. Sometimes, there are setbacks and the PIP has to be expanded to capture new concerns or extended for longer periods of time.
Occasionally, there is a physician who can’t or won’t comply with the PIP and there are continued violations, and you may have to go down the path of a formal investigation and then disciplinary action. But in those rare situations, you will have a detailed record that shows you have communicated concerns, expectations, and consequences to the physician. This detailed record of your effort to work with the physician and the physician’s refusal to abide by clear, objective, established standards will be invaluable should you need to take disciplinary action.
If you have a quick question about this, e-mail us at info@hortyspringer.com.